Failed Payment Notifications for Stripe

Monitor bank-declined and failed charges with CashNotify.

CashNotify allows you to track failed payments in real-time. Failed charges are listed in a menu bar app. They also appear in your Mac’s Notification Center.

CashNotify notifications for failed Stripe payments

Why Stripe payments fail

They are several reasons why a charge or subscription can fail:

  • credit card has expired
  • bank account has insufficient funds
  • ZIP code does not match
  • transaction has a high risk of fraud
  • bank rejects it for other reasons

Why you may want notifications for failures

1. Failed payments can be recovered

In many cases, you can recover the payment by contacting your customer.

They may not have realized that their card expired. Or that they have reached their spending limit.

Read our post on recovering failed payments with Stripe.

2. Failed payments can indicate an issue in your code

When you’ve made changes to your checkout process, it’s reassuring to keep an eye on failed transactions alerts for a while.

Many charges suddenly failing can indicate an issue with your payment form.

3. Failed payments can reveal a configuration issue

Stripe has rules for automatically blocking fraudulent payments.

But these rules can hurt your business and block a large number of legitimate transactions if used incorrectly.

Observing failed payments helps confirm that these settings are right.

Stripe’s missing alerts

Stripe offers email notifications for successful charges. You activate them in your user settings.

Stripe email notifications

But Stripe does not propose email alerts for failed payments. Here is their guide for writing an application that will do it for you.

CashNotify’s failed payment notifications

CashNotify monitors 4 types of events, which you can turn on/off.

Cashnotify app settings

Notifications

When a failed payment occurs, CashNotify’s menu bar icon color turns orange.

CashNotify fail menu bar icon

CashNotify also alerts you with a macOS notification if you activated it in the settings. The logos on the right are your accounts logos defined on stripe.com.

CashNotify macOS fail alert

Failed payment details

Clicking on an event expands it to reveal the reason of failure. The “View on Stripe” button allows you to investigate further on stripe.com.

Here is an example of a subscription flagged as having a high risk of fraud and blocked by Stripe.

Payments blocked and flagged as possible fraud in CashNotify

Here are examples for a few bank decline codes:

Stripe charge declined for insufficient funds
Stripe charge declined for expired card
Stripe charge declined for incorrect ZIP code
...

Try CashNotify to get alerted of failed payments. You may like its other features.

Photo credits: Joe Gardner, Andre Benz, Lucas Sankey